We have answers. Below are many of the most common questions we have but if you don’t see your questions then one of our helpful support staff will be back to you within the next working day at the latest. 

 Getting started

About the gold

Why do I have to verify my account?

All customers must be verified to have their gold at their disposal. Verifying yourself means all the gold you hold is your property and held in your name. If something were to happen to you, like you lose access to the email address you signed up with, it can be a lot easier and time-efficient to prove that you own the account. Also, if you were to pass away, then it could cost you time and money to prove that an account belongs to you. You can verify your account by simply uploading a copy of your personal ID or passport.

How do I buy gold bullion?

Simply access your Bar9 account and head to the ‘Fund’ section of the sidebar. Enter the desired amount in Euro you’d like to convert into gold. On the right side of the screen you will see a detailed summary indicating how much grams of gold you will be receiving, as well as the Bar9 fee. With payment methods like SEPA the final gold price you pay will be fixed on arrival of the money.

How can I convert back to Euro?

You can easily sell your gold holdings by accessing your Bar9 account and heading to the ‘Withdraw’ section. Select the amount you desire to withdraw in Euro, enter your withdraw method and confirm the operation by entering your secret pin.

I forgot my email or/and password?

Please head to the login area on bar9.com and recover your credentials by clicking on the ‘Forgot password’ link.

Is my gold allocated?
Yes. The gold is allocated through Bar9 under your name, as your legal property. All the gold is secured by one of Europe’s most established private ​vaulting facilities (Pro Aurum Switzerland AG​), audited by BDO international and fully-insured inside the Pro Aurum Switzerland AG vault via the insurance company Helvetia.

What does allocated gold mean?

Allocated gold means that the gold is physically held in a secure storage and outright owned by you. All the gold is secured in a high-security vaulting facility (by Pro Aurum Switzerland AG). With unallocated gold, there are no specific gold bars set aside and they can be used for other things. When the gold is unallocated, clients are, in fact, owed metal by the trading company, broker, bank or refinery that provides the service.

What quality are my precious metals at Bar9?

Bar9 guarantees that only bars of the highest quality “good delivery” are traded at Bar9. Only products of renowned manufacturers registered with the LBMA (e.g. Argor Heraeus, Umicore, Degussa, Valcambi s.a., and others) are traded. In any case, these are tested gold bars with the highest fineness level of 999.9/1000 for gold and 999/1000 for silver.

Is my gold insured?
All Bar9 user’s gold is 100% insured against physical theft and damages. Though other gold vaulting companies only insure a part of the gold, the gold secured through Bar9 is 100% insured.

Do I need to pay taxes?

All gold and silver, purchased through Bar9, is secured in a special Swiss tax-free zone and thereby free of VAT and other taxes.
Globally, depending on where you live, you may be liable to report and pay taxes like income or capital gains. Please check with your local tax advisor. Bar9 allows you to print monthly statements to help with any accounting needs.

Physical gold withdrawal

Currencies and markets

Can I have my gold delivered?
Yes. The gold you own on Bar9 are physical bullion secured in your name, as your legal property, so naturally, you can have your gold bars delivered out to you depending on your location. With this in mind, we didn’t create Bar9 for a way to buy physical gold that is secure at home. We created Bar9 so you can hold physical allocated gold secured in a Swiss vaulting facility. Professional vaults are far more secure than holding gold at home. Insurance companies know the risk of holding gold at home. That is why it is always far more expensive to insure gold stored at home rather than secured at a professional vaulting facility.

To what countries do you deliver?

Bar9 delivers gold to the following countries: Austria, Switzerland, Czech Republic, Slovenia, Poland, Italy, Latvia, Romania, Belgium, Spain, Portugal, Slovakia, Hungary, Germany, France, Netherlands, Luxembourg.

We are continuously working hard to add more countries all the time. If you are living in a country that is not on the list above, you can still buy and sell gold through Bar9.

How does the gold withdrawal work?

The minimum physical withdrawal from Bar9 is 100 gram. To make it cheaper for you to receive your gold, we send you an already formed bar. Depending on your country of residence, physical delivery might be not possible. This is due to your country’s customs laws, embargos or other laws restricting the delivery of gold bars. Your bars will be chosen from 4 different refineries (Perth Mint, Umicore, Heraeus or Rand refinery), depending on availability. If you would like a specific brand then you may need to wait longer.

What are the requirements to withdraw my gold?

The gold that you want to withdraw must be in the vault at the time of your withdrawal request. You need a sufficient amount of gold on your account to pay all withdrawal fees.

Your Bar9 account must be fully verified, and cannot be a trust, pension or official retirement account. There are many risks involved in shipping bullion. To limit these risks we restrict the number of bars that can be shipped at the same time. Bar9 only delivers using insured couriers; your package must be signed on arrival.

Due to anti-money laundering laws, we can only send gold to the address you have verified on your account. You will need to verify your Bar9 account before the physical withdrawal options become available. If you order multiple bars, then these might be sent in multiple parcels with multiple tracking codes. Once your withdrawal has been processed, the requested amount of gold will be reserved on your account until the gold has been dispatched. Any fees will also be reserved.

You might not be able cancel your withdrawal request once submitted.

What currencies are accepted by Bar9?

We are currently accepting Euro only. However, in the near future, we will open up new currencies.

What countries are accepted?

We are currently serving customers from EU countries except for the UK. We are looking forward to expanding to your country as well.

What’s on your mind?

If you need help with anything please let us know and we will assign an account concierge to your query to make sure you get a satisfactory answer as fast as possible.  You can also email or call us.


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